Transit Operations Supervisor

JOB Help Keep Madison Moving!Metro Transit is looking for someone who thrives in a fast\-paced environment and enjoys keeping things running smoothly behind the scenes. In this role, you’ll oversee the daily operation of our fixed\-route and paratransit bus services — making sure operators have what they need and riders get where they’re going safely and on time.You’ll stay connected throughout the day using radios, computer systems, and on\-the\-ground observations to coordinate service, solve problems in real time, and support our bus operators. When challenges come up — traffic delays, service changes, or rider needs — you’ll be the calm, steady presence helping keep everything on track.We’re looking for someone who leads by example and is committed to delivering service that’s welcoming, equitable, and focused on the needs of our community.Metro Transit serves a growing region that includes neighborhoods throughout Madison’s Isthmus, as well as businesses, schools, and universities across Madison and surrounding communities like Middleton, Fitchburg, Verona, Monona, and Sun Prairie. Every day, our work connects people to jobs, education, healthcare, and each other.If you’re ready to play a key role in keeping our community moving, we’d love to hear from you.Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non\-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community. Employees in this position will need to work the shift assigned which could include days, nights, weekends and/or holidays.\*\*For current employees, pay may not be restricted to the posted range and will be set in accordance with the City of Madison compensation guidelines for internal salary placement.\*\* EXAMPLE OF DUTIES Monitor the daily operation of the transit and paratransit system primarily as it relates to operator and contractor activities. Dispatch personnel and buses, applying the union contract when assigning work. Observe operator performance relative to safe operation, adherence to schedules, customer relations, and established department procedures. Ensure operators comply with drug and alcohol misuse policies.Supervise the complete activities of the operations department at night, on weekends or in the early morning. Make all decisions necessary to keep buses on time and servicing the public in a safe and courteous manner.Utilize radio and data communications to direct bus operations in critical or non\-normal situations....