Sr Org Change Mgmt Mgr - 90408248 - Washington

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary The Organizational Change Management (OCM) Senior Manager partners with Continuous Improvement and other Finance teams to facilitate adoption of transformational technology and organizational changes through successful engagement of internal and external stakeholders. Serving as a key resource on strategic programs, the OCM Senior Manager is responsible for designing, leading, and delivering tactical and strategic change management work, including drafting and executing stakeholder management plans, stakeholder communication plans, change impact analysis, change readiness assessments, change champion identification and development, change leadership, and cultural alignment. Will partner with the Amtrak IT Department, 3rd party software providers, and Amtrak’s Learning and Development Team, as appropriate, to tailor and support delivery of training assessments and technical training to end-users directly or via train-the-trainer approaches. Implements change by utilizing excellent organizational and problem-solving skills, excellent written and verbal communication, the ability to both lead and follow, and an ability to work with a wide variety of staff. Manages and directs work of third parties and internal staff on tactical delivery and execution of change management work. Mentors and trains others in the principles of change management and supports the growth of change management competencies within Amtrak Departments. Reports directly to the Director, Project Management within the CFO organization. This is a supervisory position. Essential Functions Bias towards action and results. Driven to succeed and deliver impact. Ability to prioritize multiple objectives and priorities within tight deadlines. Part of the project management team on transformational programs in Finance with accountability for organizational alignment and employee readiness to adopt and embrace new processes and/or technology. Introduces and promotes evidence-based change management practices to the organization and incorporates their execution within integrated project plans. Responsible for assessing stakeholder change management needs, developing artifacts to catalog adoption risks and corrective action plans to close readiness gaps, and enabling a structured transition from one technology or business process to another. Responsible for crafting effective strategies for leading and delivering change management work, including stakeholder management, sponsorship and communications plans, training, change impact analysis, change readiness assessments, resistance management, change leadership, and cultural alignment. Collaborates with senior leaders and staff to identify and develop change champions and transition leads. Responsible for reporting on project change management activities to the project and program leadership, including critical success factors. Executes action plans to proactively manage anticipated organizational resistance to change and remove obstacles to adoption. Coaches leadership and frontline managers on active and visible sponsorship, and drives an understanding of sponsorship’s importance to effect change. Continuously updates knowledge with industry leading practices on organizational change management and organizational effectiveness. Influences and advise executives on organizational change management and organizational effectiveness issues. · Creates and nurtures a trusted advisor relationship with leaders. Develops and delivers engaging, informative, well-organized change management presentations to executive leaders, program teams and affected employees, from C-Suite to frontlines. Ability to interact with and relate to all levels of the organization. Exemplifies a collaborative and collegial style. Must command the respect of fellow colleagues and possess absolute integrity. Minimum Qualifications Bachelor's Degree in Business, Organizational Behavior, Industrial Engineering, Communications, Psychology, E...