Ready-Mix Concrete Dispatcher

**Salary Range:** $27\.00 – 30\.00, Hourly based on experience New Enterprise Stone \& Lime Co., Inc (NESL) is looking for a Ready\-Mix Concrete Dispatcher to support our Buffalo Ready\-Mixed Concrete operations. Playing a crucial role in managing customer orders, scheduling deliveries, and coordinating the movement of concrete trucks to ensure efficient and on\-time delivery of concrete to construction sites. This position requires exceptional communication, organizational skills, and a strong understanding of concrete production and delivery processes. Customer Service Representative (Dispatcher) is also responsible for day\-to\-day problem solving related to transportation operations and adhering to all company and DOT safety related policies. The starting hourly rate is over $27\.00/hr. and individuals with experience and certifications may be considered for a higher entry level rate. Essential Functions * Receive and process customer orders for ready\-mix concrete via phone, email, or in\-person inquiries. * Gather essential information from customers, such as quantity, mix design, delivery location, and delivery time preferences. * Verify order accuracy and pricing, ensuring compliance with company policies and pricing structures. * Assist in invoicing and billing processes, ensuring accurate and timely billing of customers * Assigns trucks to specific orders based on delivery needs and product type. * Dispatches trucks efficiently to minimize haul time and deadheading and maximize availability. * Maintains close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries. * Act as the primary point of contact between customers, concrete production teams, sales, and delivery drivers. This includes addressing inquiries, providing updates, and resolving delivery related concerns. * Monitors location of trucks in real\-time to identify and address potential issues or deviations from planned routes or schedules. * Collaborates with internal team to allocate trucks and maximize daily truck utilization. * Ensures that all trucking operations comply with relevant transportation laws, safety regulations, and company policies. * Handles unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions. * Generate reports on delivery performance, including order fulfillment rates, delivery times, and customer feedback. * Cross trains in other functions within the Customer Service \& Transportation Team and provides backup to other team members as required. Cross training responsibilities include training new coworkers. * Performs other duties as assigned. Qualifications * High school diploma or equivalent (additional education or certifications in construction or concrete technology may be preferred). * Strong communication skills, both verbal and written. *...