Mgr Service Planning - 90242494 - Washington

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary Creates and/or leads the creation of Amtrak service plans, which include schedules, fleet deployment plans, and route development plans. This may include near-term, seasonal, annual (Level of Operations), and Five-Year plans. The role is focused towards delivering higher topline passenger and revenue growth by maximizing efficiency in balancing the complex interplay among competing priorities. Develops internal and solicits other available data analysis for financial and operating performance. Responsible for results delivered at quality standards suitable for use with internal and external stakeholders based on a consistent, rigorous analytic approach and shaped in the context of broader business, market, and policy considerations. Essential Functions • Work collaboratively with other Amtrak departments and external stakeholders to develop, evaluate, and vet proposals for both routine and major changes to Amtrak service plans. • Develop and execute service plan improvements that grow Amtrak ridership and revenue. • Secure cross functional alignment to deliver schedule, capacity, and f eet deployment plans to meet revenue, cost, and operational objectives. • Build and leverage internal and external relationships to facilitate effective communication, issue identification, and problem-solving regarding service plan proposals. • Evaluate train performance and develop analysis on potential enhancements of service plans. • Conduct detailed quantitative analysis of financial and operational data and make associated business recommendations for service plan solutions that optimize financial, operational, customer service, and strategic considerations. • Ad hoc Reporting and Analysis – Develops and delivers analysis and reports as needed. Understands and accesses all available data and information sources (including databases, reports, decision support systems and other departments) needed for assigned analytical tasks. Provides analytically-driven recommendations. • Present updates to, and gather feedback from, Amtrak’s Executive and Senior Leadership teams. • Coordinate execution of seasonal service planning process within the Service Planning group. • Oversee entry of schedule and capacity plans into Amtrak sales and operational data systems. • Create, implement, and train others in data analytic tools and reports to drive operational and revenue enhancements. Minimum Qualifications Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. Plus 7 years of relevant work experience. Preferred Qualifications Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. Plus 9 years of relevant work experience. Knowledge, Skills, and Abilities Proficient in managing databases and utilizing simulation models for service planning analysis Skilled in collecting, organizing, and analyzing large datasets to extract insights Experience developing and implementing simulation models to forecast service performance Ability to interpret simulation results to inform decision-making and optimize resource allocation Strong verbal and written communication skills for conveying complex concepts to diverse audiences Experience delivering presentations and reports on service planning initiatives and recommendations Ability to engage with senior executives and external stakeholders to build consensus Demonstrated capability to collaborate with other railroads and regulatory agencies Effective at managing responsibilities, prioritizing tasks, and meeting deadlines Strong work ethic, reliability, and commitment to delivering high-quality results The salary/hourly range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer a...