Job Description
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
This position is responsible for providing our passengers with superior customer service from behind the baggage counter or on the station floor or platform. The incumbent will be responsible for operating heavy equipment (forklift, pallet jack, luggage carts, etc.) and complying with all company safety policies and procedures. Position will be governed by all Corporate and station policies.
Essential Functions
Representative will be responsible for handling baggage.
Handles checked baggage, package express and company materials in the station and on/off trains.
Keep all information racks filled as needed.
Provide assistance to customers with special needs.
Assist passengers with luggage and boarding trains.
Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms.
The GEB (Guaranteed Extra board) Baggageman is an on-call position. This employee is guaranteed full-time pay and the schedule will vary from week-to-week. They will be expected to cover planned and unplanned time off in the absence of other team members. It could require that candidates be willing to work any shift/schedule, including days, afternoons, evenings, holidays and weekends.
Minimum Qualifications
Proficient with baggage & express operation and be able to quote rates and information.
Must be able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor, pallet jack and forklift).
Must be familiar with the operation of the Passenger Information Display System.
Able to lift items weighing up to 50lbs.
High School Diploma or GED
Preferred Qualifications
Communications and Interpersonal Skills
Must have excellent oral and written communication skills.
The ability to maintain a positive, good-natured attitude is essential.
Physical Requirements/Environmental Conditions
The hourly range is
$24.87 – $33.16
(with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).
Health and Wellbeing
Financial and Retirement
Work and Family Life Support
Health, Dental, and Vision Insurance
401K
Rail Pass Privileges
Wellness Programs
Railroad Retirement Benefits
Employee Assistance Program
Medical Plan Opt-out Credit
Life Insurance
Commuter and Flexible Spending Accounts
No-cost Personal Health Advocate
No-cost Financial Advisor Session
Fertility and Family Building Benefits
Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings
here
.
Requisition ID:
166542
Posting Location(s):
Pennsylvania
Relocation Offered:
No
Travel Requirements:
Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtr...