Main Duties \& Responsibilities:
**Primary Job Role:**
Ensures that all assigned work is conducted in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment.
Use various Dealer Business System Software to manage all field operations and all fieldwork orders.
Receives calls, log information, coordinates and schedules all service requests as they are received. Follows company guidelines to assure prompt and accurate customer communication and dispatch of technicians.
Ensures the appearance, maintenance and the condition of equipment, tooling, trucks, etc. is kept at the highest level per company guidelines.
Handles service calls from customers with professionalism and sense of urgency.
Assures daily/weekly/monthly vehicle and tooling condition reports are completed and accurate. Maintains, tracks, and records truck, tools and safety item inventories.
Keeps abreast of Service Technician performance, communication and follow through and assures timely documentation of work.
Ensures all employees know their job assignments by starting time. Stays up\-to\-date on work status and makes necessary adjustments to achieve the goal of the best possible customer service in the most efficient time.
Performs other duties as assigned. **Essential Job Competencies:** **Safety:** fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. **Job Specific Skills:** Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. **Fostering Teamwork:** Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support. **Communication:** Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. **Negotiating:** Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade\-offs. **Cu...