Director, Franchise & Transload Operations

**About Gap Inc.** ------------------ At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high\-performing house of iconic American brands that shape culture. Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers. Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement. We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world. We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in. **About the Role** ------------------ The Director of Franchise \& Transload Operations plays a critical role in leading the operational and cost execution of two of Gap Inc.'s essential outsourced logistics networks — the global franchise fulfillment operation and the N.A. Inland Transload (ITO) network. Reporting to the Head of Inbound \& Franchise Operations, this leader ensures service and continuity across both networks — managing multi\-site 3PL operations that span port\-to\-DC flow\-through and origin\-to\-partner fulfillment across multiple geographies. This role operates in close partnership with GPS, Brand, FSAL (Franchise, Strategic Alliances, and Licensing), and Inbound Transportation teams to drive collective business outcomes across cost and service. Franchise Operations. This role carries full service and budget accountability for Franchise operations — overseeing three regional fulfillment hubs (U.S., Europe, and Asia), four direct turnover points, and multiple 3PL provider relationships that fulfill and deliver to 45\+ franchise and wholesale partners across 30\+ global destination markets. Transload (ITO) Operations. In addition, this leader will provide operational oversight across Gap Inc.'s Inland Transload Operation (ITO) network — a critical set of five 3PL\-operated deconsolidation and flow\-through facilities located in Los Angeles, Newark, Miami, Vancouver, and Halifax. These sites serve as the primary handoff points between port and distribution — receiving ocean containers, executing deconsolidation and transload, and staging outbound loads for linehaul to Gap Inc.'s North America distribution campuses. This leader will be accountable for ITO site performance management, 3PL provider execution, throughput and dwell discipline, and capacity alignment across the transload network. Combined, this role oversees a multi\-site, multi\-provider footprint across four continents — with full service and budget ...