Director, Franchise & Transload Operations

**About the Role** ------------------ The Director of Franchise \& Transload Operations plays a critical role in leading the operational and cost execution of two of Gap Inc.'s essential outsourced logistics networks — the global franchise fulfillment operation and the N.A. Inland Transload (ITO) network. Reporting to the Head of Inbound \& Franchise Operations, this leader ensures service and continuity across both networks — managing multi\-site 3PL operations that span port\-to\-DC flow\-through and origin\-to\-partner fulfillment across multiple geographies. This role operates in close partnership with GPS, Brand, FSAL (Franchise, Strategic Alliances, and Licensing), and Inbound Transportation teams to drive collective business outcomes across cost and service. Franchise Operations. This role carries full service and budget accountability for Franchise operations — overseeing three regional fulfillment hubs (U.S., Europe, and Asia), four direct turnover points, and multiple 3PL provider relationships that fulfill and deliver to 45\+ franchise and wholesale partners across 30\+ global destination markets. Transload (ITO) Operations. In addition, this leader will provide operational oversight across Gap Inc.'s Inland Transload Operation (ITO) network — a critical set of five 3PL\-operated deconsolidation and flow\-through facilities located in Los Angeles, Newark, Miami, Vancouver, and Halifax. These sites serve as the primary handoff points between port and distribution — receiving ocean containers, executing deconsolidation and transload, and staging outbound loads for linehaul to Gap Inc.'s North America distribution campuses. This leader will be accountable for ITO site performance management, 3PL provider execution, throughput and dwell discipline, and capacity alignment across the transload network. Combined, this role oversees a multi\-site, multi\-provider footprint across four continents — with full service and budget accountability across strategic 3PL relationships.**What You'll Do** ------------------ Franchise Operations * Own franchise operational performance — from DC receipt through 3PL hub fulfillment to franchise partner turnover, ensuring on\-time and complete delivery across 30\+ global destination markets * Manage and develop 3PL provider relationships across three regional hubs (Cincinnati, Amsterdam, Hong Kong) and four direct turnover points (Laredo, Hong Kong, UK, Dubai) — driving performance through clear KPIs, and regular business reviews. * Develop and manage annual franchise operations budget, including hub facility costs, storage, and VAS — with accountability for cost discipline and productivity improvement Transload (ITO) Operations * Own operational performance across five ITO sites (Los Angeles, Newark, Miami, Vancouver, Halifax) — managing 3PL providers to drive container processing speed, dwell reduction, and on\-time outbound dispatch to DC campuses * Oversee ITO budget, includin...