**Salary:**
Position Range: $20\.32 \- $30\.37
**FLSA Status:**
Non\-Exempt
**Join the team that keeps the Tri\-Cities moving!**
**OUR MISSION**
Ben Franklin Transit (BFT) provides exceptional and cost\-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.
**OUR VALUES**
We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety. Employees and representatives of BFT are expected to uphold our values and mission.
**NATURE OF POSITION**
Maintain the continuity, efficiency, and effectiveness of the Agency’s paratransit service by scheduling rides for eligible elderly passengers and persons with disabilities. Display a professional attitude and provide effective customer relations.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
* Receive and respond to telephone, TDD, email, or faxed trip requests for paratransit system operations information; accurately schedule paratransit service requests.
* Provide timely, accurate, and courteous customer assistance and information services to customers and the public.
* Schedule trips using the application of conditional eligibilities.
* Modify and/or schedule standing rides onto run templates.
* Create daily manifests for paratransit drivers based on customer demands.
* Monitor efficiencies of manifests to ensure that routes are logical and efficient based on customer needs; work closely with paratransit dispatchers to ensure continuity and efficiency of service.
* Provide customer service with late vehicle service, verifying “No Shows” and assisting riders with resolving service related complaints.
* Cancel or modify trips scheduled on an as needed basis.
* Verify and update passenger information, locations, addresses, and special comments using system software.
* Advise potential applicants of the eligibility requirements; assist in the appropriate methods of qualifying to non\-eligible applicants.
* Assist with the preparation of applications to be sent to perspective applicants.
* Maintain various logs and produces reports as assigned.
* Receive customer complaints and accurately document issues; to refer to appropriate department personnel for resolution.
* Intake customer complaints and document to appropriate department personnel for resolution.
* Exercise judgement to ensure compliance with established policies, procedures, and guidelines.
* Maintain sensitivity and patience to a diverse group of individuals.
* Work with and maintain confidential information.
* Demonstrate regular and punctual attendance.
* Other duties as assigned.
**KNOWLEDGE, SKILLS \& ABILITIES**
* Basic office administrative practices and procedures.
* Familiar with the geography, transit routes, and landmarks of Benton and Franklin counties; read schedules, paper and/or electronic maps; comprehend directions of travel.
* Ability to operate the t...