Claims Specialist / Claims Representative (Memphis, TN)

Be part of a team that values safety, inclusion, and excellence   We are one of the largest U.S. railroads transporting the nation’s freight across 28 western states and 3 Canadian provinces. As a member of our team, you will play a role in supporting the movement of essential products and materials that help feed, clothe, supply, and power communities throughout America and the world.     We are committed to a culture where all employees are included, belong, and have equal opportunity to achieve their full potential. Come make a difference with us!   Learn more about BNSF  and our  Benefits   Job Location:  Memphis Other Potential Locations:  Memphis, TN  Anticipated Start Date:  07/06/2026 Number of Positions:  1  Salary Range:  $72,200 - $108,600   Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.   Salary Range: 1+ years of experience: $72,200 - $96,300 3+ years of experience: $81,500 - $108,600   These ranges reflect what BNSF Railway reasonably expects to pay for this position, based on the role’s level, scope, and responsibilities. Final compensation and position level will be determined by factors such as job-related skills, experience, and relevant education or training. In addition to base pay and bonus eligibility, BNSF offers a comprehensive benefits package.   The BNSF Railway Law and Claims Department provides expert in-house counsel and collaborates with outside counsel to ensure the railroad operates safely and meets all legal and contractual obligations. Our licensed attorneys and legal professionals are dedicated to upholding the highest legal compliance standards. Additionally, our specialized Claims team promotes safety, investigates incidents, and resolves them ethically.   This is a full-time position located in Memphis, TN.     Key responsibilities may include:   Implement processes and procedures under direction of leadership  Cooperate  and coordinate with Claims personnel on adjacent territories.  Perform  thorough and ethical investigations to resolve exposures in a fair, honest and responsible manner.  Assist attorneys and paralegals in preparation and trial of lawsuits.  Evaluate settlements of claims and lawsuits within proper authority.  Work closely with all BNSF departments to perform incident investigations/analyses and promote the Claims department’s vision statement.  Engage with a variety of external contacts: local counsel, state, county, and city officials, law enforcement personnel, physicians, medical specialists, and expert consulting witnesses in specialized fields.  Observe and review potential liabilities on company property with respective non-claims field personnel.  Conduct investigations in various weather conditions.  Work irregular hours  and available 24/7 for on-call duties, with frequent evening, night, and weekend shifts (including holidays).    The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for this position. This is not an exhaustive list of the position’s duties.      At BNSF Railway, we encourage individuals from all backgrounds to apply, showcasing their skills, experiences and development. We provide resources and tools to help you reach your full potential, fostering a supportive and inclusive environment.     Basic Qualifications:   Able to work now and in the future without BNSF’s assistance (whether monetary, through sponsorship, or otherwise) in obtaining, maintaining, or extending employment authorization (including H-1B, STEM OPT/CPT, or TN nonimmigrant status). Minimum 1 year experience at BNSF or in a related field (railroad claims, railroad, insurance, legal, investigative) or a combination thereof. Bachelor's degree     Preferred Qualifications:   General knowledge of railroad operations and principles and/or insurance claims or related medical/legal field. Knowledge and understanding of Federal Employers Liability Act (FELA).   At BNSF, you will have access to a comprehensive and competitive benefits package including: An industry-leading 401(k) and renowned Railroad Retirement program. A range of robust health care options for you and your dependents (including domestic partners), including medical, dental, vision, telemedicine, mental health, cancer support, and high-quality care network options. Health care spending accounts (HSA) with employer contributions, as well as life and disability insurance, provided at no cost. Family benefits including parental, pediatric and family building support, adoption and surrogacy reimbursement, and dependent care spending account (with employer match). Access to discounts on travel, gym memberships, counseling services and wellness support. Annual bonus (Incentive Compensation Program) Generous leave / time off policies. For more information, visit  Benefits .   Please be aware of potential fraud that can occur when se...